Terms and conditions of use of the online-shop Stainless-steel-wire.eu


These Terms and Conditions are intended to define the terms and conditions under which Sadevinox, through its online store stainless-steel-wire.eu, offers and sells its products to its customers. These general conditions of sale apply to all transactions through the website http://stainless-steel-wire.eu.

Our brand Filinox: Filing of March 7, 2011 at INPI Paris - Publication of the application for trademark registration in BOPI N) 11/13 Vol. I April 1, 2011 - Classes of products: 6.23. N ° National: 11 3813720.

Any order placed on the website stainless-steel-wire.eu implies full acceptance without reservation of these conditions of sale. Unless otherwise specified by Sadevinox, these conditions of sale prevail over all other conditions contained in any other document. Sadevinox reserves the right to modify these terms and conditions from time to time, so we recommend you check them regularly. However, the terms and conditions are applied on the website stainless-steel-wire.eu at the time of your order.


At the time of ordering, by ticking the box, the customer acknowledges having read, at the time of ordering, these general conditions of sale, and expressly accepts them without reservation. These general conditions of sale govern the contractual relationship between Sadevinox, via its online store stainless-steel-wire.eu, and his client, that both parties fully accept.

Conditions of purchase for the Customer

The fact that the customer places an order or the fact that we confirm an order implies full acceptance without reservation of these conditions of sale by the customer. By ticking the box at the time of order, the customer therefore expressly declares that the general conditions of sale are understood and known to him. As a result, the client or buyer concerned by the present conditions of sale waives his own terms of purchase, regardless of the terms and especially if we would have addressed the conditions of purchase or other documents containing provisions contrary to symmetrical and our own general conditions of sale.


The words or phrases below mentioned in the website stainless-steel-wire.eu the following have following meanings:

Client or customer: Any person or entity placing an order through the online shop.

Online Store: The website of stainless-steel-wire.eu belonging to Sadevinox, on which the Products are presented and sold to customers.

Order: The contract of sale between the customer and Sadevinox Online-store stainless-steel-wire.eu.

Datasheet: The information about a product provided by Sadevinox in the sale of this product on the online store.

Products: Goods and services sold by Sadevinox on the Online-store.

Transaction: All the operations, security, permissions and agreements in connection with payment of the products ordered by credit card or other means of payment accepted on the Online-store.


Prices are in EURO incl. VAT. Pricing is TTC (VAT included) for individuals, HT (VAT excluded) for professionals. The price on the product description does not include shipping fees. The total amount specified in the Order confirmation is the final price including all taxes and VAT. This amount includes the price of products, handling, packaging and transportation costs. The prices are current at the site stainless-steel-wire.eu at the time of placing the order and are guaranteed at the time of the order. The prices of items can be changed at any time. The pricing applied to an order will be announced at the time of order.

Minimum purchase: The minimum purchase is 10 Euros.

Coupon: One coupon per order will be accepted.


Secure payment

The secure online payment by credit card is made through the Bank Laydernier - Crédit du Nord. Payment has all the necessary safety guarantees. The information transmitted is encrypted by software and cannot be read in transit on the network. Order Payments are made to our order, our billing address. The price charged to the customer is the price indicated on the order confirmation sent by Sadevinox. The product price is payable by means of payment offered on the site the day of the order.

Payment method

The payment of your purchases can be made in euros, either by card, Visa, MasterCard, or Paypal. We do neither accept check nor transfers. 
The choice of payment method for products ordered will be made when placing the order on the online store. You can pay by: CB / VISA / MasterCard / Paypal.

Payments by check or by bank transfer not accepted to date.

Warning: Some national cards do not have the “shop online» option and therefore cannot be used on our website, or with any other e-commerce sites, even for small amounts, even if your account is provisioned. For payment by credit card, you provide the information in your credit card directly to the Crédit du Nord that ensures system security by SSL-Secure Socket Layer- stainless-steel-wire.eu the online store. Payments by credit card accepted by the Crédit du Nord have yet to be certified to be validated. Cards issued by banks outside of France must be international bank cards. Your order will be shipped upon receipt and acceptance of your payment.


Intelligence information collected for purposes of distance selling is required, this information is essential for processing and delivering of orders, preparing invoices and warranty contracts. Lack of information will lead to the non-validation of the order. The customer has (Article 34 of the Act of 6 January 1978) a right to access, modify, rectify and delete data concerning him, he can practice before Sadevinox. By ticking a box while registering, the customer accepts to receive proposals from our employees and partners, or to be informed about our offers by email or mail. Furthermore, we declare all our files to the French National Commission for Data Protection: Declaration N ° 1687576 (CNIL).


The automatic registration systems in our online store are considered as proof of the nature, content and date of the order and therefore confirm the transaction in the case of immediate payment. In the case of a deferred payment, it is the client and the client only to allow access to online orders only to persons in authority. All orders created on the website stainless-steel-wire.eu with use of confidential password (set to open an account) shall be considered as evidence of the sales contract. Sadevinox, via its online store stainless-steel-wire.eu, confirms the client's acceptance of the offer by sending a confirmation message to the email address the customer has given. The sale is made as soon as the user has validated his order. Sadevinox, via its online store stainless-steel-wire.eu, reserves the right to refuse or cancel any order from a customer in case of insolvency of that client or in the event of a default in payment of relevant order or a previous delivery or a dispute over payment of a previous order. The data on the client, when entering information inherent in its control commit this. Sadevinox, via its online store stainless-steel-wire.eu, cannot be held responsible for errors made by the client in the name and address of the recipient (shipping address, billing address) and delays in delivery or failure to deliver ordered products could cause through these errors.



Delivery is made to the address the customer provides when ordering.

In the event that the customer would like the goods to be shipped to two different addresses, then it should fill out 2 separate orders.

Shipping (packing & delivery)

We only consider your orders up to 50Kg.

To order more than 50kg, thank you contact us directly at from 9:00 to 17:30 on weekdays, or per e-mail: customer-service@stainless-steel-wire.eu.

For details of postage according to the service areas, please check: http://stainless-steel-wire.eu/content/1-delivery

Split shipments

The customer's order will be honored within the limits of available stocks at our logistics platform. It may happen that for technical or logistical reasons, shipments will be split. If a commodity is not available, we will inform the customer as soon as possible and we reserve the right to send a partial order and we will reimburse the corresponding part of the price at the latest within thirty 30 days payment of the sums paid. The participation fee for processing and then shipping will be charged for one shipment.


Except in cases of force majeure, the delivery time enforceable by the customer is the one listed on our website stainless-steel-wire.eu at the time of order.


Delivery will be made by a carrier selected by Sadevinox. Delivery is made by delivering goods directly to the address specified by the customer. Upon receipt of products ordered, the customer or recipient should check the proper functioning of the goods supplied, and take note of the conditions of its use on the operating instructions supplied to it if necessary. In the event that one or more of the products ordered are missing or damaged, the customer or recipient will make possible reserves detailed with the carrier at the time of delivery. In case of manufacturing defects apparent during unpacking, the customer has a right of return. Following reasons are considered as force majeure Sadevinox discharging its obligation to deliver: war, riot, fire, strikes under certain conditions, accidents. For reasons of availability of products ordered, an order may be subject to several successive deliveries to the customer.


Orders will be processed within the limits of our stocks and subject to availability from our suppliers. The majority of products offered by Sadevinox, via its online store stainless-steel-wire.eu, customers are immediately available. The stock status is updated every working day and announced on the online store. In case of unavailability of an item, you will be notified immediately of anticipated delivery time and the sale of this item may be canceled upon request. Sadevinox customer service via its online store stainless-steel-wire.eu may nevertheless offer upon specific request, other related products that aren’t currently available online.


Upon receipt of products ordered, the customer or recipient should check the conformity of the goods. In the event that one or more of the products ordered are missing or damaged, the customer or recipient will make possible reserves detailed with the carrier at the time of delivery. In case of manufacturing defects apparent during unpacking, the customer has a right of return. In case of delay, damage, total or partial loss of goods and products transported, it is up to the client, even in case of free of charge transport, to report them by registered letter with receipt to the carrier who performed the delivery within 3 days of it (Article L 133-3 of the Commercial Code). Except in cases of obvious defects, claims about the features, quality, quantity or weight of goods delivered or non-compliance with the shipping or delivery must be made - in writing - within 2 years from date of receipt of the goods, without prejudice to take vis-à-vis the carrier, these 2 years being sufficient to allow the client to carry out checks quality and quantity of goods delivered. Moreover, in case of manufacturing defects apparent during unpacking, the client can contact the customer service Sadevinox, via its online store stainless-steel-wire.eu, within 15 days after delivery to determine the conditions for return. Customer Service - + or e-mail at: customer-service@stainless-steel-wire.eu

Our products are delivered along with their certification sheet EN 10204 3.1 guaranteeing chemical analysis, mechanical properties and the traceability.


Right of withdrawal

As a consumer, you have a right of withdrawal of seven (7) days required by law to return the items without having to justify it. Simply return the product (s) purchased (s) online or send us a request for return within 7 days after receiving the package .The service will consider all clients news via our contact form, fax, or letter if necessary. Return address for the goods: Sadevinox: 2 allée des faisans - ZI de Vovray Seynod - 74600 ANNECY – France.

Conditions for return and exchange

In case of returned merchandise (s), if you do not want to exchange your purchase contract is canceled and the purchase price of the returned item will be refunded within 30 days after the date this right has been executed. The value of the item refunded will be credited to your credit card, depending on your payment method when ordering. If you want to make an exchange, you should contact our customer service + / customer-service@stainless-steel-wire.eu to vary your purchase agreement. For any unusable item sent back, we reserve the right to refund only part of the purchase price of the returned item. We ask you to bear the costs of restitution back and use the return slip duly provided. The instructions are printed on the form attached to the delivery (see note back).


Until payment in our account, Sadevinox retains ownership of the goods. We sell subject property and that without exception all goods and hardware products that we sell. We retain ownership of the delivered goods, we hold against the customer until full payment of all sums he owes us. As long as the buyer or the client meets the obligations imposed upon it by the commercial contract that binds us, it is entitled to resell the goods delivered under retention of title and can make himself the collection of assigned claims. In case of late payment or doubts about the solvency or financial credibility of the customer, we are entitled to recover ourselves the assets sold and take back the goods delivered under the clause "subject to sale property ". We may at our option or not to exercise the rights conferred on us this reservation of ownership and to eventually implement all or part of the delivered goods. This clause is in all our arrangements, an essential requirement without which our society would not have agreed to enter into a contract with the client, which expressly acknowledges and agrees not to impede the implementation and / or challenge the application.


Before placing your order, you recheck all the information (address, payment method, products ordered) and make changes if necessary. Once the order process on stainless-steel-wire.eu is completed after entering all the required information, the offer is accepted (and the contract is concluded at the same time): this represents the validation of order placed by the buyer. E-mail summary of the order is sent automatically. The details of your order are electronically stored. If you want a paper copy, you can print the "order confirmation" that appears on your screen after you ordered. If you have provided your email address, you will receive all necessary information regarding your order via e-mail, information that you can print directly.

Verifying the identity of the buyer

We may ask you any supporting documentation regarding your identity when placing your order.

After-sales responsibility

Any reimbursement of the defective goods shall be effected by any means. It will be subject to the advance payment by the customer, all bills matured and respect by that customer of all trade commitments, particularly as a result of these general conditions of sale. The client requesting a replacement or refund of an amount of defective goods has to keep at our disposal the stock of goods or materials for purposes of control and eventually expertise. Otherwise, our liability shall not be questioned. In case of difficulties in the implementation of this contract, the client and Sadevinox reserve the right, before any legal action to seek an amicable solution.


Unless specific request of the customer, subject to a written agreement between the parties, the special quality of the products or on certain defined quality controls applied to products, goods sold are of ordinary quality, market and customary.


Stainless-steel-wire.eu is a property of Sadevinox. Sadevinox is a company with a capital of € 28,720. Headquarters: 2 allée des faisans - ZI de Vovray Seynod - 74600 ANNECY - France - Tel: + - NAF Code 46.69B - SIRET 812 267 466 00017 - R. C. S. Annecy No. 812 267 466. Publication manager: Denis MOOS & Executive. N ° VAT: FR 32 812 267 466


If you are not satisfied or wish to contact our customer service, please contact us by phone at +, per e-mail: customer-service@stainless-steel-wire.eu.


All clauses in these general conditions of sale, and all purchases and sales contemplated therein, will be subject to French law.


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