Shipments and returns

Delivery and Returns
The transportation of your parcel

Packages are generally dispatched within 48 hours of receiving your payment.

Shipping charges include packaging, handling and transportation costs. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay shipping costs for each. Your package will be dispatched at your own risk, but special care is taken to protect fragile parcels. Packages are oversized and protected.
Address

Delivery is made to the address you provided when ordering.

In the event that the customer would like the goods to be shipped to two different addresses, then it should fill out 2 separate orders.

Shipping (packing & delivery)

To order more than 250kg, thank you contact us directly at 04.50.33.70.72 from 9am to 17:30 on weekdays, or e-mail: sales@filinox.com



The participation fee for packing and delivery is the following:

Prices are tax excluded, in EURO -

Weight ranges, in KG:

underweight included / higher weight excluded

0 to 1 1 to 3 3 to 5 5 to 8 8 to 20 20 to 30 30 to  50 50 kg and more
fee for packing and delivery, according to the delivery area (Rates are tax excluded, in EURO) Zone 1 8 10 15 20 25 30 50 70
Zone 2 20 25 30 30 35 40 60 80
Zone 3 30 40 50 60 70 100 140 200

Prices are tax excluded, in EURO -

Zone 1 : France and European Union Zone 2 : overseas territories and Europe
Germany Switzerland
Austria Norway
Belgium Andorra
Spain Belarus
Finland Faroe Islands
France Greenland
Greece Gibraltar
Italy Guernsey
Luxembourg Holy See (State of the Vatican City)
Netherlands Iceland
Poland Isle of Man
Portugal Jersey
Czech Republic Liechtenstein
United Kingdom Macedonia
Sweden Moldova
Denmark Monaco
Eire Montenegro
Romania Russian Federation
Slovakia San Marino
Croatia Serbia
Cyprus Turkey
Estonia Ukraine
Latvia Albania
Lithuania Bosnia and Herzegovina
Malta
Hungary
Slovenia
Bulgaria
Zone 3 : overseas territories and Europe

Rest of the World (according to Incoterms DAP ® 2010)

NB: Corsica and French oversesas department/territories are included in this Zone 3

 
No delivery in : Åland Island, Bouvet Island, Christmas Island, Cocos (Keeling) Island, Heard et Mcdonald Island, Libyan Arab Jamahiriya, Mariana North Island, Busy Palestinian territory, Svalbard and Jan Mayen Islands, French Austral Island.

Split shipments

The customer's order will be honored within the limits of available stocks at our logistics platform. It may be that for technical or logistical shipments will be split.

If a commodity is not available, we will notify you as soon as possible and we reserve the right to send a partial order and we will reimburse you the corresponding part of the price at the latest within thirty 30 days payment of the sums you have paid. The participation fee for processing and then shipping will be charged for one shipment.
Time

Except in cases of force majeure, the delivery time enforceable by the customer are those listed on our site filinox.com at the time of order.


Carrier

Delivery will be made by a carrier selected by us.

Delivery is made by delivering goods directly to the address specified by the customer.

Upon receipt of products ordered, the customer or recipient should check the proper functioning of the goods supplied, and take note of the conditions of its use on the operating instructions supplied to it if necessary.

In the event that one or more of the products ordered are missing or damaged, the customer or recipient will make possible reserves detailed with the carrier at the time of delivery.

In case of manufacturing defects apparent during unpacking, the customer has a right of return.

Are considered as force majeure Sadev Inox discharging its obligation to deliver, war, riot, fire, strikes under certain conditions, accidents.

For reasons of availability of products ordered, an order may be subject to several successive deliveries to the customer.


PRODUCTS

Orders will be processed within the limits of our stocks and subject to availability from our suppliers. The majority of products offered by Sadev Inox, via its online store Filinox.com, customers are immediately available. The stock status is updated every working day and announced on the online store.

In case of unavailability of an item, you will be notified immediately of anticipated delivery time and the sale of this item may be canceled upon request.

Sadev Inox, customer service via its online store Filinox.com, may nevertheless offer a specific request, other related products not available online.


Claims

Upon receipt of products ordered, the customer or recipient should check in at the right conformitéproduit commande.Dans the event that one or more of the products ordered are missing or damaged, the customer or recipient will make possible reserves detailed with the carrier at the time of delivery.

In case of manufacturing defects apparent during unpacking, the customer has a right of return.

In case of delay, damage, total or partial loss of goods and products transported it to the client that it is, even if sold carriage, report them by registered letter with return receipt to carrier who performed the delivery within 3 days of it (Article L 133-3 of the Commercial Code).

Except in cases of obvious defects, claims about the features, quality, quantity or weight of goods delivered or non-compliance with the shipping or delivery must be made - in writing - within 2years from date of receipt of the goods, without prejudice to take vis-à-vis the carrier, within 2 years is sufficient to allow the client to carry out checks quality and quantity of goods delivered.

Moreover, in case of manufacturing defects apparent during unpacking, the client can contact the customer service Sadev Inox, via its online store Filinox.com, within 15 days after delivery to determine the conditions for return. Customer Service - 04.50.33.70.72 or email at: customer-service@stainless-steel-wire.eu


Return or exchange


Right of withdrawal

As a consumer, you have a right of withdrawal of seven 7 days required by law to return the items without having to justify it. Simply return the product (s) purchased (s) online or send us a request for return within 7 days after receiving the package.

The service will consider all clitens news via our contact form, fax, or letter if necessary.

Return address for the goods:

Sadev Inox

2 allée des faisans

74600 Seynod

FRANCE

Conditions for return and exchange

In case of returned merchandise (s), if you do not want to exchange your purchase contract is canceled and the purchase price of the returned item will be refunded within 30 days after the date this right has been executed. The value of the item refunded will be credited to your credit card or bank transfer, depending on your payment method when ordering.

If you want to make an exchange, you should contact our customer service 04.50.33.70.72 / customer-service@stainless-steel-wire.eu to vary your purchase agreement.

Unusable for any item back, we reserve the right to refund only part of the purchase price of the returned item.

We ask you to bear the costs of restitution back and use the return slip duly provided. The instructions are printed on the form attached to the delivery (see note back).

All shipping will be refunded on redemption of the returned merchandise.


Ownership of goods

Until payment in our account, Sadev Inox retains ownership of the goods.

We sell subject property and that without exception all goods and hardware products that we sell.

We retain ownership of the delivered goods, we hold against the customer until full payment of all sums he owes us.

As long as the buyer or the client meets the obligations imposed upon it by the commercial contract that binds us, it is entitled to resell the goods delivered under retention of title and can make himself the collection of assigned claims. In case of late payment or doubts about the solvency or financial credibility of the customer, we are entitled to recover ourselves the assets sold and take back the goods delivered under the clause "subject to sale property ".

We may at our option or not to exercise the rights conferred on us this reservation of ownership and to eventually implement all or part of the delivered goods.

This clause is in all our arrangements, an essential requirement without which our society would not have agreed to enter into a contract with the client, which expressly acknowledges and agrees not to impede the implementation and / or'challenge the application.


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